Privacy Policy

Effective Date: April 25, 2025

At Sameena Medical Centre, we are committed to safeguarding your personal information and ensuring a secure and trustworthy experience when you visit our website, sameenaclinic.com. This Privacy Policy outlines how we collect, use, protect, and disclose your information in compliance with applicable data protection laws.

1. Information We Collect

We collect personal information when you interact with our website, book appointments, or use our services. The types of information we may collect include:

  • Personal Identification Information: Name, contact details (phone number, email address), and demographic information.
  • Health Information: Medical history, symptoms, diagnoses, treatment plans, and other health-related data.
  • Payment Information: Billing details for services rendered.
  • Technical Data: IP address, browser type, device information, and usage data collected through cookies and similar technologies.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • Providing Healthcare Services: To offer medical consultations, treatments, and follow-up care.
  • Appointment Scheduling: To manage and confirm your appointments.
  • Billing and Payments: To process payments for services provided.
  • Improving Services: To enhance our website and services based on user feedback.
  • Legal Compliance: To comply with legal obligations and resolve disputes.

3. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: Using secure protocols (e.g., SSL/TLS) to encrypt data transmitted over the internet.
  • Access Controls: Limiting access to personal information to authorized personnel only.
  • Regular Audits: Conducting security audits to identify and mitigate potential vulnerabilities.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Healthcare Providers: To coordinate care with other medical professionals involved in your treatment.
  • Service Providers: With trusted third-party vendors who assist in operating our website and providing services (e.g., payment processors).
  • Legal Requirements: When required by law or to protect our rights and safety.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze site usage, and deliver personalized content. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of certain website features.

6. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Rectification: Correct any inaccuracies in your personal information.
  • Erasure: Request the deletion of your personal information, subject to certain conditions.
  • Restriction: Limit the processing of your personal information.
  • Objection: Object to the processing of your personal information for specific purposes.

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and applicable legal requirements.

8. International Data Transfers

Your personal information may be transferred to and stored in countries outside your jurisdiction. We ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@sameenaclinic.com

Address: Flat no 101, 1st Floor, Al Zahra Building, Clock Tower, Sharjah

Phone: +971 6555 9010

WhatsApp: +971554123762

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.